• Jun 12 2023

Focus on Employee Experience: Coaching Four Human-Centered Approaches to Leadership

Increasingly, leaders are recognizing the impact of employee experience on engaging and retaining employees, and driving business impact. As organizations continue to navigate rapid changes to how and where employees work, leaders’ ability to place their employees’ experience at the center of  how they lead is critical to the long-term success of their team. 

It’s no wonder that human-centered leadership is one of the most in-demand skills for organizations in 2023. ExecOnline has designed group coaching experiences to rapidly develop the skills needed to help leader cohorts foster a human-centered culture on their teams. Read more about the top four attributes of human centered leadership. 

Increasing Self Awareness

When leaders practice self-awareness, they develop a deeper understanding of their own communication styles, preferences, and biases. This self-awareness allows them to tailor their communication approach to the needs of their employees, adapting their language, tone, and style to ensure clear and effective communication. This results in better understanding, reduced misunderstandings, and improved overall communication within the organization, leading to a positive employee experience.

Self-aware leaders are more in tune with their emotions and can regulate them effectively. This emotional intelligence allows them to navigate conflicts and challenging situations with composure and empathy. They can manage conflicts constructively, focusing on solutions rather than blame. By fostering a positive and respectful conflict resolution approach, self-aware leaders create a harmonious work environment, minimizing stress and promoting positive interactions among employees.

Practicing Flexibility

Greater flexibility allows leaders to take an individualized approach to each of their team members, understanding that each individual has unique strengths, needs, and preferences. This creates a safe psychological environment for team members that supports their engagement and sense of autonomy. 

Flexible leaders are also adaptable and open to new ideas, embracing change rather than resisting it. They encourage innovation, experimentation, and continuous learning within their teams. This adaptability fosters a culture of resilience and agility, where employees feel empowered to embrace change and contribute their ideas. This flexibility promotes a positive employee experience by fostering a sense of empowerment, creativity, and growth.

Maintaining Well Being 

High levels of stress and burnout can have detrimental effects on employees’ well-being and performance. Leaders who prioritize team well-being proactively address stressors and implement strategies to reduce burnout. This can include providing resources for stress management, promoting work-life balance, and encouraging regular breaks. By fostering a healthy and supportive work environment, leaders help employees maintain their well-being and prevent burnout.

Leaders who prioritize team well-being understand the importance of recognizing and appreciating their employees’ efforts and achievements. By expressing gratitude and recognizing contributions, leaders create a positive work culture where employees feel valued and appreciated. This fosters a sense of pride and fulfillment, enhancing the overall employee experience.

Practicing Inclusivity

Inclusive environments facilitate better decision-making processes. When diverse perspectives are included in discussions and decision-making, it leads to more comprehensive and well-rounded outcomes. Inclusive leaders seek input from all team members and ensure that everyone’s voice is heard. This inclusive decision-making fosters a sense of ownership, boosts morale, and promotes a positive employee experience.

Leaders who practice inclusivity ensure that every employee is treated with respect and dignity, regardless of their background, gender, ethnicity, or any other characteristic. When employees feel valued and respected for who they are, they experience a greater sense of belonging and satisfaction. 

Putting it all together

Many leaders may already bring some or all of these skills to their leadership approach on their teams. Through group coaching, ExecOnline helps leaders identify their existing strengths, what they are getting right around human-centered leadership practices, and where there is room for improvement. We also identify the contextual challenges to human-centered leadership on their teams and at their organizations, and share best practices and solutions that can be adopted to address them. 

When leader cohorts level-up their leadership skills and adopt common approaches to leadership, it accelerates the development of a thriving organizational culture that attracts, retains, and engages talent and drives strong business performance.

Interested in learning more about individual and group coaching solutions offered through ExecOnline’s integrated leadership development platform? Contact us.

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