Continuous learning is essential for employees to keep up with accelerating change in the business environment. Online learning has emerged as a powerful answer to this challenge, offering scalable and flexible learning and development (L&D) solutions to reach employees with needed development opportunities. However, many online L&D programs struggle with low enrollment and completion rates.
So, how do L&D leaders bridge the gap and ensure online programs keep learners engaged in the development they need?
Understanding the barriers
Before diving into solutions, let’s acknowledge some common roadblocks that can prevent employees from fully embracing online learning:
Lack of time and bandwidth: Employees often find themselves facing packed calendars and long to-do lists. Fitting in learning can feel like a luxury they can’t afford.
Low perception of value: Sometimes, online learning is seen as generic or lacking relevance to job roles or real-world challenges that employees are facing.
Lack of accountability: Without clear expectations, feedback, and follow-up, it’s easy for learning to fall off employees’ priority list.
Paradox of choice: With a plethora of programs available offering a wide variety of topics, making a selection can feel overwhelming, leading to decision paralysis.
Strategies for success
Now that we understand the hurdles, let’s explore strategies to overcome them and foster a thriving online L&D environment:
Content is king (and queen): Make sure your online modules are highly relevant to employee needs and career goals as well as the needs of your organization. Focus on practical capabilities and knowledge that can be immediately applied on the job.
Actionable learning: Don’t let learning exist in a vacuum. Design courses that encourage participants to put their knowledge into practice. Include exercises, frameworks, case studies, and real-world scenarios that empower leaders to immediately apply new concepts to overcome real-world challenges.
Personalized development paths: One-size-fits-all doesn’t work when it comes to learning; each learner comes to the table with unique experiences, goals, and learning preferences. Offer personalized development paths that meet leaders where they are in their professional journey and guide their growth in a way that advances their both their and the organization’s goals.
The power of coaching: Integrating coaching with your online L&D program boosts enrollment, engagement, and learning outcomes. When coaching and learning are integrated, coaches can provide invaluable support, guidance, and accountability for participants. They serve as experienced collaborators that help leaders put learning into action for accelerated impact.
Incentivize and recognize: Positive reinforcement goes a long way. Explore offering incentives and recognition for completing online courses to keep motivation high. For example, the talent and organizational development team at Qlik boosted engagement in L&D by 640% by implementing an incentivized summer school program that employees offered points toward rewards for every program completed.
Market your program: Don’t assume employees will find your L&D program on their own. Develop a strategic marketing plan to generate awareness and excitement. Utilize internal communication channels, targeted emails, and success stories to get the word out. If learners earn certificates through your L&D programs, encourage them to add their new credentials to their LinkedIn profile.
Metrics matter: Track your progress to improve your program! Set key performance indicators (KPIs) to measure enrollment, completion rates, and most importantly, the impact of L&D on employee performance. Continuously monitor these metrics and use them to inform and optimize your strategy.
By addressing these challenges and implementing these strategies, you can transform your online L&D program from under-utilized to a cornerstone of employee development. Remember, effective online learning isn’t just about delivering content. It’s about creating an engaging, valuable experience that empowers employees to grow and excel within your organization.