Balancing CX and EX to Accelerate Growth

On-demand programs featuring Tiffani Bova, best-selling author and Thinkers50-ranked expert on growth and digital transformation

Time Commitment

2 Hours


Thinkers50 x ExecOnline Certificate of Completion

In recent years, the quest for rapid growth has led many organizations to prioritize customer experience at the expense of employee experience, leading to burnout, high turnover, and ultimately lower growth potential. To achieve sustainable growth, leaders must prioritize both employee and customer experience, yet few have the tools and skillsets to do so.

Best-selling author and Thinkers50-ranked management expert Tiffani Bova offers leaders new approaches and strategies to accelerate business growth by improving employee experience through two on-demand programs from ExecOnline. Developed in partnership with Thinkers50, the programs equip leaders with the concepts and practical skills they need to better understand both their organization’s customer experience (CX) and employee experience (EX) and innovate targeted improvements to both.

Accelerating Growth with an Experience Mindset

Companies that adopt an Experience Mindset focused on strengthening employee experience (EX) and customer experience (CX) grow at almost double the rate of those that don’t. That’s because, in the long-run, sustainable growth relies on an organization’s ability to attract, retain, and engage top talent. In this program, leaders will begin to shift to an experience mindset by better understanding how employee experience impacts customer experience and identify the levers for manipulating CX and EX at their organization. Learn more. 

Implementing Metrics for Growth

If sustainable growth relies on balancing customer experience with employee experience, leaders must be empowered with metrics to help them understand how their organization is performing with both constituencies. Few organizations and leaders understand the metrics that illustrate employee experience and know how to implement them to make a measurable improvement. This program offers leaders practical skills for collecting, analyzing, and implementing CX and EX metrics to boost business growth. Learn more.

Meet the Expert

  • Tiffani Bova

    Salesforce global growth and innovation evangelist, speaker, and author

    Tiffani Bova is a renowned speaker and author of the new book, “The Experience Mindset: Changing the Way You Think About Growth.”

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