Launching into Leadership at Pega

In the competitive tech industry, Pega knows that developing and retaining its new and early career leaders will help the company hit its overall strategic objective’s.

overview

For more than 35 years, Pega has been on the cutting edge of cloud computing, AI, and optimized customer experiences.

In the competitive tech industry, Pega knows that developing and retaining its new and early career leaders will help tSome of the world’s biggest brands rely on Pega for software solutions that maximize each customer interaction while providing new opportunities for operational excellence. Pega is just as strategic with its own operations, including a goal of developing a foundation of leaders with critical competencies.

the challenge

How do you meet expectations for your leadership development initiatives in a company that’s How do you create development trajectories for leaders at all levels and give them specific skills that you need to grow as an organization?

Pega needed a leadership development solution that could specifically address unique capabilities for its new and early-career leaders — like having difficult conversations and meeting team objectives. By setting this foundation, Pega could invest in its people to create best-in-class leadership at scale.

As a company that makes data a differentiator for its clients, Pega wanted its own leadership development data. Specifically, the organization wanted to measure impact and show how learnings were being applied to the work its leaders were doing.

Investing in new leaders is instrumental as we continue to grow at scale. We are thrilled that over 200 people managers have already engaged in ExecOnline’s leadership programs and look forward to continuing this partnership as we develop our next generation of leaders at Pega!Ben Cornish, Senior Talent Programs Leader

THE SOLUTION

Pega launched a leadership development pilot through ExecOnline that could scale as successfully as the rest of the organization has.

After reviewing Pega’s key business objectives, ExecOnline’s experts knew that two programs were a perfect fit — Launch into Leadership and Mastering Management Essentials. With these foundational capabilities in place, Pega could build consistency across its entire business and give its new and early-career leaders a solid framework to move forward.

After a successful pilot in 2019, between 100 and 130 of Pega’s leaders go through these programs each year.

Thanks to ExecOnline’s insights and reporting, Pega also has the data it needs to measure success.

  • 94% of Launch into Leadership participants are “Highly Likely” or “Likely” to apply their learnings
  • 95% of Launch into Leadership participants say their team communication has improved
  • 92% of Mastering Management Essentials participants are “Highly Likely” or “Likely” to apply their learnings
  • 100% of Mastering Management Essentials participants say they understand how the organization strategy impacts their team

Those aren’t the only metrics Pega can measure, though.

ExecOnline provides a detailed look into likelihood to apply, completion rates, and improvement in competency areas, such as strategic alignment and team communication, so that Pega can measure specific day-to-day improvements and overall business impact.

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