Professor Zeynep Ton is currently examining how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. Her earlier research focused on the critical role of store operations in retail supply chains. Ton identified operational problems at stores that reduce retail supply chain performance as well as store profits and traced these problems to the design of store processes and the management of store labor.

Her work has been published in a variety of journals, including Organization Science, Production and Operations Management, and the Harvard Business Review. In addition, she has written numerous cases that explore different approaches to managing retail stores and labor. Prior to MIT Sloan, Ton spent seven years as an assistant professor in the Technology and Operations Management area at Harvard Business School, where she was awarded the HBS Faculty Teaching Award for teaching excellence.

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Books & Publications

  • Execution

    The Missing Link in Retail Operations

    April 2001

  • Managing the Impact of Employee Turnover on Performance

    The Role of Process Conformance

    February 2008

  • The Effect of Product Variety and Inventory Levels on Retail Store Sales

    A Longitudinal Study

    August 2010

  • The Good Jobs Strategy

    How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits

    January 2014

  • Why “Good Jobs” Are Good for Retailers

    January-February 2012