System Requirements

If you have questions or require assistance please contact us at support@execonline.com.

IT Checklist:

Required Software

  • Microsoft Office (including Word, PowerPoint, Excel)
  • Adobe Acrobat Reader (recommended)
  • Flash (for watching video lectures)
  • ExecOnline Meetings application (for video conferencing).  Note that Chrome users do not require the application.

Minimum Hardware Requirements for PC users:

  • Operating System: Windows 10, Windows 8, Windows 7 SP1 and above, Windows Vista SP2 and above, Windows XP SP3
  • RAM: 4 GB
  • 50MB of free space
  • CPU Speed: Dual core 2.4 GHz+ i5 or i7 series Intel processor or equivalent AMD
  • Internet Connection: Broadband +2Mbps

Minimum Hardware Requirements for Mac users:

  • Operating System: Apple OS X 10.6
  • RAM: 4 GB
  • CPU Speed: Dual core 2.4 GHz+
  • Internet Connection: Broadband +2Mbps

Supported Browsers:

  • Google Chrome version 45.0 and above
    • Note that Chrome doesn’t support the Screen Sharing feature without an extension.  Screen Sharing can optionally be used during live meetings.  If you would like to screen share, the extension can be found here:  https://chrome.google.com/webstore/detail/blue-jeans-meeting/nodamnmigpadbnfioofpbacngdlcidgn
  • Mozilla Firefox version 13.0 and above
  • Internet Explorer version 10 and above
    • Note that we do not support Microsoft’s Edge browser
  • Safari version 7 and above.
    • Note that with the exception of live meetings, we also support Mobile Safari on iOS devices.
  • Note: The browsers listed above and the 64 bit version of Internet Explorer (IE10 & above) on Windows are supported

Required Peripherals:

  • Webcam 2MP – Almost all native (integrated) webcams are compatible. External cameras that have been tested include:
    • Logitech C100, C120, C310
    • Microsoft LifeCam HD-3000 and HD-6000
    • Freetalk-HD
    • The Blue Jeans browser option currently does NOT support cameras that are connected to a PCI capture card, such as an Osprey 260e or BlackMagic Intensity Pro.
    • Cameras via firewire or network connection are NOT supported at the moment.
  • Microphone built-in with laptop or USB microphone
  • Headphones (recommended)

Platform Access

To test your ExecOnline Platform access, visit https://platform.execonline.com and confirm that you see the screen below:

login

Bandwidth

To test your bandwidth, visit http://www.speedtest.net/.  Click on “Begin Test”

begin_test

After the test runs, you will have your results.

results

Video Playback

Our learning platform streams video for the lectures within the course.  Our videos work with our standard browser list.  Depending on your browser and operating system combination, Flash may be required.

Click the Play button on the video below.  If you can see & hear this video, you are all set:

  • Mac
    • Firefox (any version): Flash is required
  • Windows
    • Firefox (21+): HTML5; Video is supported without Flash
    • Internet Explorer (11+): HTML5; Video is supported without Flash
    • Internet Explorer (older): Flash is required

If for some reason the video doesn’t work for you, we also support Vimeo and YouTube in some circumstances.

While ExecOnline’s hosts most of its lecture content on its own video player, certain video resources, such as module introductions, recordings of live events and platform orientation videos, are hosted on Vimeo. Check to see if you have access to Vimeo by clicking this link.

Video Conferencing

ExecOnline uses Blue Jeans Network video conferencing technology for our video conferencing.

  • For the best experience, use the Chrome browser to access your courses where video conferencing is natively supported.
  • For some clients that cannot use Chrome, the ExecOnline Meetings application is required for video conferencing.   
  • To install and test your installation, visit our Tech Check segment within your course.
  • For detailed network configuration and troubleshooting see Blue Jeans Configuration Appendix

Blue Jeans Configuration Appendix

  • Firewall: For the BlueJeans experience, we recommend to open up our ports alongside all of the Blue Jeans IP Ranges. Click Here to learn about our Ports & IP Ranges.
    • For strict firewall rules where all UDP ports are blocked, video/audio will work via TCP port with less optimal video experience. 
    • Some firewalls, such as Palo Alto Networks, prefer to filter network traffic based on the Fully Qualified Domain Name (FQDN). If this applies to your firewall configuration please use the following FQDN in order to connect to BlueJeans: bjn.vc
  • Security: The call signaling is by default encrypted with TLS Authentication and media with SRTP Encryption (AES 128 bits based)
  • Audio Codec used: Opus 16Khz
  • Video Codec used: VP8
  • Maximum Receive/ Transmit Resolution (on browser/ App): 720p HD (1280*720) at 30 FPS
  • Maximum Transmit Resolution (from browser/ App): 720p HD (1280*720) at 30 FPS
  • Minimum Receive/ Transmit Resolution: 180p (320*180)
    • Please Note: Resolution and FPS may vary according to Bandwidth available, Machine Specs, CPU Utilization, Camera options and Network Conditions.
  • Environment: Remote Desktop (RDS), Server-based Operating Systems and Virtual Environments like Citrix XenApp are NOT supported.
  • Logging: Log files for the plugin will be generated and stored on user’s desktop at below specified locations.
    • User can send the log files directly by browsing to bluejeans.com/loguploader (with text describing the issue and user’s e-mail address) OR manually send the required files from below path, to support@bluejeans.com as directed. These logs help us troubleshoot the root cause of any specific issue that user may have.
      • Windows Vista/ Windows 7/ Windows 8 – C:\Users\<User>\AppData\LocalLow\Blue Jeans\bjnplugin\logs
      • Windows XP SP3 – C:\Documents and Settings\<User>\Local Settings\Application Data\Blue Jeans\bjnplugin\logs
      • Mac OS X 10.7 or higher – <User>/Library/Application Support/Blue Jeans/bjnplugin/logs

Email Delivery

To ensure email delivery please have your IT department white list the following IP ranges:

  • *.mktomail.com
    • IPs range include:
      199.15.214.45
      199.15.214.46
      199.15.214.47
      199.15.214.48
      199.15.214.49
      199.15.214.50
      199.15.214.199
      199.15.214.200
      199.15.214.201
      199.15.214.202
      199.15.215.77
      199.15.215.78
      199.15.215.79
      199.15.215.80
      199.15.215.81
      199.15.215.82
  • email.execonline.com (192.254.116.217)

Great Firewall of China

ExecOnline Platform users in China may experience connectivity issues due to China’s restricted access to various websites, including, potentially, our Platform. Below are potential steps to address such issues:

  • Check with your IT department to see if you have a corporate solution
  • VPN software or Virtual Private Network software.  Astrill is a popular VPN solution in China.  StrongVPN is another solution.  There are many others.
  • There are a number of free proxy servers—which are less reliable but free and there is nothing to install

For more information on the Great Firewall and additional solutions see – http://en.wikipedia.org/wiki/Golden_Shield_Project